At Riddhista, we strive to ensure customer satisfaction with every purchase. If you’re not fully satisfied with your order, our Refund and Return Policy outlines the steps you can take to resolve any issues.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Condition: The item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging, including all tags, manuals, and accessories.
- Timeframe: You have 7 days from the date of delivery to initiate a return.
- Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods (e.g., underwear, swimwear)
- Customized or personalized items
- Gift cards
- Downloadable software products
2. Initiating a Return
To start a return, please follow these steps:
- Contact Us: Reach out to our customer support team at support@riddhista.com or call +91-9910359339 within the eligible return period.
- Return Authorization: Our team will provide you with a return authorization number and instructions on how to return the item. Please do not send items back without prior authorization.
- Shipping: You are responsible for paying the shipping costs for returning your item unless the return is due to a defective or incorrect product. Shipping costs are non-refundable.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refund Method: Your refund will be processed to your original method of payment within 5 – 7 days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items not in original condition, damaged items, or missing parts).
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).
4. Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@riddhista.com.
- Process: Once we receive the defective item, we will ship the replacement product to you at no additional cost.
5. Late or Missing Refunds
If you haven’t received a refund after the designated processing period:
- Check Your Bank: Contact your bank or credit card company; it may take some time before your refund is officially posted.
- Contact Us: If you’ve done the above and still haven’t received your refund, please contact us at support@riddhista.com.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within [insert number of days] days of delivery. We will arrange for a replacement or refund and cover any return shipping costs.
7. Sale Items
Only regular-priced items are eligible for a refund. Sale or discounted items are non-refundable unless they are defective or damaged.
8. International Returns
For international orders, customers are responsible for return shipping costs, duties, and taxes. Refunds will be processed only after we receive the returned item.
For any additional questions or concerns regarding returns or refunds, please contact our customer support team at:
- Email: support@riddhista.com
- Phone: +91-9910359339